Have you made your 311 complaint this week?

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J Z
Participant
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Reported the 2 sad abandon stripped bikes I come across. Red Schwinn next to Golden Triangle; blue & white Nishiki behind HofBrauhaus.

Someone could probably still use those frames.


edronline
Member
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Going to 311 one wild place southbound (uphill). Road is gawdawful but biggest issue is all kinds of rocks about a foot from the curb, meaning bikes have less of a buffer between them and the cars.


RustyRed
Member
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buffalo buffalo
Participant
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On the City Mindmixer: How can we improve the 311 system?
http://pittsburghpa.mindmixer.com/topics/24622/how-can-we-improve-the-311-system


StuInMcCandless
Participant
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@bus15237 Request ID# 56132 submitted to DPW Crews to address pothole concern @ 6th @ & William Penn Pl. Thank you!— PGH311 (@Pgh311) March 18, 2016


buffalo buffalo
Participant
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Via MyBurgh app, reported at 8:50 am pothole in Spring Way next to the storm grate in the mid-1700 block.

Update received 10:19 am: “Printed notification and gave to Supervisor to investigate.”

Printed and gave to Supervisor… >.<


edronline
Member
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Myburgh app is superior to their web interface, which seems a bit broken on my mobile phone. The web interface on a computer browser works better in my experience.

I’m actually pleased with 311 with the 3 times I’ve used it. Quick response, problems fixed. And I’m not even a resident of Pgh.


StuInMcCandless
Participant
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@edronline – My sentiments as well. I tweet problems to them fairly often, maybe once or twice a month, all of them legitimate, w/proper ID of location & significance, often with a photo. Often I cross-post the tweet here on this thread, with their acknowledgement response &/or post-closing follow-up.

I think if you keep a steady dribble of real problems, like that, they will grow to know and trust you. I, too, am not a city resident, but they respond positively to me 7 or 8 out of 10 times, which I think is darn nice of them.

Related: I’ve done pretty well with the @pgh2o folks (Pgh Water & Sewer), too.


meaculpa
Participant
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Massive pothole now on Bates Street, its just opposite the ramp exiting 376. Kinda off-center to the right and will cause a crash if you hit it especially given the speed of going downhill. Calling 311…


buffalo buffalo
Participant
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> “On the City Mindmixer: How can we improve the 311 system?”
http://pittsburghpa.mindmixer.com/topics/24622/how-can-we-improve-the-311-system

If you have suggestions, you’ve got until the end of this week to submit them. Question closes in four days.


StuInMcCandless
Participant
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I sent them a suggestion — namely, that they have some way of handling a list of 10 similar requests rather than 10 separate requests.


Benzo
Participant
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Sent them a suggestion. Work with the county to expand 311 service to the whole county and send tickets to individual municipalities as appropriate. Most municipalities won’t have an advanced system to track requests like the city does, why not just use one system for all of them.

Really, can’t I just report potholes in mount oliver to 311? What about an issue with drain grates on a county bridge? A water main break in Millvale?

It’s a moonshot idea, but no harm in suggesting it.


StuInMcCandless
Participant
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I gotta go back with a camera. I don’t know if it’s a low manhole cover, a missing cover to a utility box, or what, but I hit this thing straight on this morning and it about knocked a filling loose. Pinch-flat material.

Edit: Soon enough after posting that that I was able to edit this, I got a reply:


StuInMcCandless
Participant
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paulheckbert
Participant
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I reported to 311 this morning, that
There’s a fallen tree on the Southside Trail near latitude, longitude 40.431816, -79.986065 near the 10th St Bridge. You could reach it either from either 9th St or 18th St. It’s on the trail between those two. The fallen tree is not blocking the entire trail, only a portion of it, but the tree should be cut up and moved away from the trail edge so the trail doesn’t become more constricted.
and got email from them that
Tree was removed by the Park crew at approximately 1:00p

Yay!


RustyRed
Member
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I asked to have this addressed back in March,

But it seems they forgot about it…

Another request after I could barely squeeze through the cars parked here:

It actually caused damage to one of my Ortlieb panniers, squeezing through, my pannier got caught on the wheel well of one of the SUVs tore the magnetic closure off the bag, rendering it useless. Grrr.
Hopefully Ortieb can help me fix the pannier and the city will get some no parking signs here, just in time for the trail to close again.

*eye roll*

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