Have you made your 311 complaint this week?

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Ahlir
Participant
#

Request ID: 21605
The curb cut at the reported location (40.427292, -79.950031) is often blocked by cars. The cut is used regularly by cyclists to leave/enter the bike/walk path connecting 4-mile Run to Saline, but also appears to be an ADA amenity. It’s function is not very obvious at present. To make it more visible, please mark the curb (ie, yellow lines) so that motorists can see it and park accordingly. Thank you.


paulheckbert
Participant
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DCNR repaired the ramp leading to the Fort Pitt Bridge sidewalk, right next to the Fort Pitt Museum.

It’s way better than it was in July . Thank you, DCNR!


Benzo
Participant
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With all the improvements to 311 lately, when can we get this rolled out to all of allegheny county? This should really be a shared service that sends requests to each municipality / township as appropriate. We’re sharing 911, why not 311 too?


Ahlir
Participant
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The service request ID#: 21605 that you filed on 8/29/2015 8:06 PM has been closed[.] Work order #66285 will be issued for curb paint


Jason-PGH
Member
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I have made about 5,000 complaints about the bike lanes on Friendship Avenue, the most recent one:

ID#: 22577. Comments: Bike lanes on Friendship Avenue between Cedarville and Gross street on the southbound side are completely missing. Please re-paint! Action: Printed and given to supervisor/foreman.


Benzo
Participant
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@jason-pgh – Friendship lanes were repainted last night!


buffalo buffalo
Participant
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So were the lines on Millvale. Of course, there was still half a funeral procession and an ambulance, respectively, parked in them this morning…


StuInMcCandless
Participant
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I don’t have confirmation on it yet, but I tweeted to 311 that the tire pump in the 3Av/4Av bike fixit station is kaput. Someone at Bike-Pgh favd it. But I don’t know whose that is to fix.


J Z
Participant
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311’ed request to evaluate at grade crossing at Panther Hollow…advised that PDW would be evaluating it…unclear if they have authority to do it.

Others may want to also 311 it, if so inclined.


Jason-PGH
Member
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Racked up quite a few 311 counts in Schenley Park, DPW foreman, “G. Sciulli” seems to be quite detailed and quick to respond. He also seems legitimately concerned about bike lane issues, like leaves and potholes.


reddan
Keymaster
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311’ed request to evaluate at grade crossing at Panther Hollow…advised that PDW would be evaluating it…unclear if they have authority to do it.

I’ve been talking with the PUC; they gave me info on the specific form/process that the City would need to file (basically, establish a new public right-of-way via paperwork, hearings, and lawyers, then it would come under the jurisdiction of the PUC), and I’ll try to get that in front of someone with a reasonably powerful pen.


Jason-PGH
Member
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This is the crossing now, went past there today. No information showing that cyclists or pedestrians can’t cross.


buffalo buffalo
Participant
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@CityPGH is almost entirely a promo account for the city. Contact @PGH311 if you actually want to file a complaint.


J Z
Participant
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@reddan let us know if there are any folks that need to be contacted to illustrate that there is popular demand for this.


Jason-PGH
Member
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I’m not sure if contacting 311 would lead to increased enforcement, or pressure on AVRR to do something about and at-grade crossing.


reddan
Keymaster
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“let us know if there are any folks that need to be contacted to illustrate that there is popular demand for this.”

Will do. Still in tentative “who do I need to talk to?” stage


Ahlir
Participant
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The service request ID#: 21605 that you filed on 8/29/2015 8:06 PM has been closed[.] Work order #66285 will be issued for curb paint

It worked! Uh.. sort of.

This whole thing took less than 3 weeks, from the report to the finished job. Not bad at all.

The takeaway: my 311 worked. And so will yours!


Jason-PGH
Member
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Well, to date I have 15 open 311 requests, ranging from sinkholes to a bike bollard. I have noticed that often, the painting, “printed and given to supervisor” notification is a bad thing.

My biggest request was to have the Beechwood Boulevard bike lanes actually become bike lanes. There are sections where there is only one painted line, and it’s way too narrow.


buffalo buffalo
Participant
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> I have noticed that often, the painting, “printed and given to supervisor” notification is a bad thing.

No, that’s just how the system works. City IT is so far behind, they frequently have to print out service requests and send them to the division, especially in DPW, often by fax. Things do get lost in the shuffle, neglected, or ignored, because staff are human. If your service request hasn’t been completed, feel free to ask for an update.


Benzo
Participant
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Previous service request was denied with reason “Rail road crossing signs are in place where they can be installed.” Not good enough!


Benzo
Participant
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Can you see where the tracks cross easily? Can you see the sign mostly obscured on the opposite side of the telephone pole? Sure doesn’t stand out.


StuInMcCandless
Participant
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@pgh311 Tree down blocking sidewalk, East St about 0.1 mile S of Hazlett.— Stuart Strickland (@bus15237) October 12, 2015

@bus15237 Thank you for contacting 311! Request ID 27447 has been sent to Forestry to address.— PGH311 (@Pgh311) October 13, 2015


paulheckbert
Participant
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I made a 311 complaint on February 19 and I finally got a reply today. The incident was a huge SUV driving 250 feet in the bike lane and sidewalk of Penn Ave and blocking the sidewalk for a wheelchair user, at the stage door of Heinz Hall. http://bikepgh.org/mb/topic/dangerous-drivers-thread/page/17/#post-308390

The reply said “Thank you for contacting 311. Please report this directly to the Police. I am unable to file a Police report or issue a ticket through this office. You may reach the Police at Zone 2 at 412 255 2827.”

Is it worth it, eight months after the event?


Mikhail
Member
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I would say yes — just to create a record.


Mick
Participant
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@paulheckbert

You might want to make a 311 complaint about having to wait 8 months to get a response that might have been useful – had it been sent the next day.


Swalfoort
Participant
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Ages ago I complained (twice) about the condition of the sidewalk that parallels the walkway that connects Centre Avenue with Seventh Avenue. This sidewalk was made up of very large slabs (at least 4 ft by 4 ft.). The mortar between the slabs had long since disintegrated, and water was getting under the slabs. In several places there were gaps between the slabs that were easily wide enough to step in (or lose a tire into). The voids below were at least 6 inches deep.

After several months (per perhaps even a year) the sidewalks were recently completely replaced. I was certain that my 311 notice had been long forgotten, but no…..it just takes time sometimes. The new sidewalks look fabulous, and have much smaller joints between slabs. Yay!


chrishent
Member
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Request 30146 for reinstalling bollard at entry point of southeast corner of Penn and 9th. Even after a year-plus, drivers are still turning into eastbound Penn, completely oblivious to the road signage. At least the bollard makes them back out of this maneuver.


buffalo buffalo
Participant
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Request 30146 for reinstalling bollard at entry point of southeast corner of Penn and 9th. Even after a year-plus, drivers are still turning into eastbound Penn, completely oblivious to the road signage. At least the bollard makes them back out of this maneuver.

As of last night, there is a full-size temporary ‘Do not enter’ sign planted directly in the bike lane on Penn just outbound of 9th.


Jason-PGH
Member
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I sent in a 311 request about installing buffer lanes on Thomas Boulevard:
“ID 25593
Date 9/28/2015 7:34 PM
Type New Request
Closing Comments: Buffer lines will be taken under advisory for future projects.”


buffalo buffalo
Participant
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I thought this had been reported before, but i re-reported the pothole with exposed trolley rail on Millvale just below Liberty. It’s been assigned Request ID 33238, so it’s either a new report or a new duplicate number….

Note that the City has announced another pothole blitz scheduled for early next week, so get those requests in now!


StuInMcCandless
Participant
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@Pgh311 Please pave that bit of 5Av by 6Av that was recently milled. Couple of nasty holes got uncovered.— Stuart Strickland (@bus15237) November 13, 2015

@bus15237 Thank you for contacting 311. Request number 33699 has been submitted.— PGH311 (@Pgh311) November 16, 2015


chrishent
Member
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Request to restore lighting along Strip District trail:


Ahlir
Participant
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D 39479
Date 1/4/2016 3:31 PM
Type Street Obstruction/Closure
Comments
At the 4-mile run end, the existing gate on the Junction Hollow Path has been crashed into and ripped out of its foundation.

As a result of this vandalism cars are starting to drive on the path, creating a hazard for people walking or riding bikes.

Please repair the gate or otherwise secure the path so that vehicles stay off.

Thank you.
Date/Time 1/4/2016 3:31 PM


J Z
Participant
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Request to 311 to plow EFT/Jail Trail.

If folks would like to mass request 311 and send a request in for plowing EFT/Jail Trail, it would be appreciated.


Raven50
Member
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I’m new to the message board and Bike Pittsburgh but snapped a few photos if two different delivery drivers for “Cafe Milano” on 6th Ave who were parked (for extended periods of time, cars off, key out of the ignition, no hazards on) directly in the bike lane in the middle of 6th Ave..I will report this but as the drivers didn’t understand after a calm and reasonable explenation:if Ie it the bike lane unexpectadly; I then enter traffic unexpectadlyandthat isn’t fair tto those DRIVERS I cut ooff to swerve out of the way of their hard toseeat random vehicle parked in the bike lane. It’s illegal parking anyway regardless of my explenation. They became pretty hostile and I cycled away peacefully.


Steven
Participant
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I think you mean Sixth Street, not Sixth Avenue. (Downtown has both.)

Consider calling 911 to report a car illegally parked and blocking a bike lane. Because we use a central dispatch here, that’s the right number for even non-emergency police matters like illegal parking. (In most parts of the country, 911 is for emergencies only, and there’s a different number for all non-emergencies.)


Jason-PGH
Member
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@raven50
I will agree with the comment that @steven made, 311 sucks for illegally parked cars. Your best bet is a two-pronged attack on the car. I usually stop, take a picture of the liscense plate, the car, and proof that it is illegally parked in the bike lane and tweet this to 311, as well as any other local organization (Oakland CDC, Envision Downtown, etc). Secondly, I then call 911 to report the car, they usually say that a police vehicle will be there sometime, but illegally parked cars, from my experience are a low priority.

There are also stickers you can put on the car if you want to have a little fun with it.
http://iparkedinabikelane.bigcartel.com/product/i-parked-in-a-bike-lane-sticker


RustyRed
Member
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Tweeted this to 311 on Jan 6th.
10 days later: still there… but now surrounded by ice.

*sadface*


Raven50
Member
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I’ll call 911 next time I ride past there. Any one else riding past there should do the same. They park there every day like that. It’s been like that as long as that bike lane was created. A lot of it is just defiance like the mentality that bicycles aren’t transportation; They’re for fun and no one’s going to tell me where to oark. There are all sorts of alleys and area(s) around there to park. A “posse” of sorts gathered outside when the owner of the vehicle confronted me aggressively. I explained: “A person could be tucked and just slam head on in to your Kia. That doesn’t really matter any way as it is really illegal to park like that.”; their response: “You have eyes!!!! Use your eyes!!!! I’m making living!!!! I’m making money!!!!”. Their aggressive response is, I think, what triggered their 8 froends who subsequently were parked in the alley which RUNS NEXT TO THEIR RESTAURANT which thry could park in. I will follow up on it but it is depressing to think no one cares about this stuff. I was calm the entire time. I have a feeling I will have to call 311 and stay on top of it if I want to see it changed. They work there but that’s still no excuse. The bike lane might as well not exist if no one is going to respect it.


paulheckbert
Participant
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I reported the ice buildup in the bike lane at 14th St in the Strip, using photo that Colleen shot:

What: ice/snow removal
Request ID: 44280

Ice in bike lane at 1400 Penn Ave. My friend crashed his bicycle there today and hurt his thumb. Bicycles are, of course, far more vulnerable to ice than cars, since they tend to fall over. The ice has been there since at least 1/27. See http://bikepgh.org/mb/topic/winter-riding-conditions-report/page/9/#post-322625 and http://bikepgh.org/mb/topic/winter-riding-conditions-report/page/10/#post-322746.

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