Have you made your 311 complaint this week?

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StuInMcCandless
Participant
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My November 13 pothole report has been attended to.


Pierce
Participant
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Turned in stupid short light cycle for people turning from Broad onto Center by Target. Also turned in East Liberty Blvd and Broad not recognizing cyclists for the protected green turn lane, which means you have to run a red light to get out of the intersection. There’s a bunch of turn lanes that don’t work for cyclists on the ELBL but Broad is pretty much the only one I use now


jdgPGH
Member
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This is a rather old report in my history of 311-ing, but the one I’m most satisfied with the response to. You may recall that up until a year and a half ago, or so, there was a perpetual swamp on the southside trail just past the office park and Steelers/UPMC Sports Med complex, going outbound. I 311’d the mess in November and said it was going to be a safety issue when freezing weather arrives. I’m not a civil engineer, but I thought I’d give them some advice anyway, so I said: “Don’t bother sending out a pickup truck and two guys with shovels. You have a problem there that an engineer needs to look at and design a solution for.” Lo and behold, in the spring they installed a drainage pipe under the trail that has been a solution in all but the most extreme weather.


J Z
Participant
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311 request to the city to clear EFT of snow/ice. If anyone else is inclined and uses it, multiple requests might encourage quicker action.


J Z
Participant
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Here’s the reply from the City.

“Thank you for contacting 311. The department of public works is not taking requests for specific streets/areas until noon today. If your street/area has still not be treated by that time, please let us know and we will send a request through for you.”

It’s noon, anyone been through on EFT and can provide a report? If it hasn’t been cleared, I’ll send in another request.


StuInMcCandless
Participant
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Take note that as of 1:15 p.m., it’s snowing again, pretty hard.


Mikhail
Member
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As of 2014-01-07 @ 14:30 EFT had not been cleaned.


RustyRed
Member
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Weekly 311 calls will get you arrested in NYC

http://gothamist.com/2015/01/23/311_complaint_lawsuit.php


Steven
Participant
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Sent to 311: The new snow plow trscker site is excellent. But I noticed it doesn’t show plowing activity on paved trails like the Eliza Furnace Trail, even though DPW plows those too. Perhaps the street database used by the web site just needs to be set to include paved trails in addition to roads.

Response: Thank you for contacting 311. This is just the first iteration of the tracker. The devices are installed on the vehicles, so tracking is dependent upon what vehicle or device they use for plowing/salting. I will pass along the message to Public Works.


J Z
Participant
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311’ed the unplowed segment of EFT. Another rider asked me if EFT was clear on the way home tonight.


Benzo
Participant
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I also 311’d the snow plow tracker. Got the same response.


mjacobPGH
Member
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I suppose now would be a good time to mention that I work for DPW in an administrative capacity. As it stands now, the EFT just isn’t showing up on the tracker since the service that we use is currently using Google’s driving directions to piece together vehicle history. We are working to put the EFT on the tracker if possible. If the EFT can be incorporated into the tracker, there is always the possibility that the vehicle treating it might not have GPS (though most do). In regard to the actual treatment of the trail, it was apparently plowed and salted all the way to the jail when it was initially treated. I personally don’t use the EFT to commute(though I used to and I can absolutely see the benefit of the tracker for this trail) so I unfortunately haven’t seen the conditions myself. Definitely stick to 311ing requests but I will pass these issues along to the appropriate people.


StuInMcCandless
Participant
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Tweeted about the uncleared sidewalk in front of Smithfield Café.

My hope, of course, is that in the future, the sidewalk is cleared *before* it becomes an icepack. Clearing it within 12-24 hours (6? 3?) of a snowstorm *so that* it does not become an icepack.


Steven
Participant
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Maybe you could switch Google’s driving directions to bike mode? (Though that might exclude any limited-access highways the DPW plows.) In any case, glad to hear you guys are working on the issue!


mjacobPGH
Member
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Right now, that’s about all the information I have but it’s definitely being looked into. Like I said, I used to use the EFT and there were many days where I would’ve loved to have an idea of the condition of the trail prior to leaving my house. I have been told that the EFT was salted and plowed all the way to the jail and back this morning/afternoon so hopefully it’s good for the ride home.


J Z
Participant
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@mjacobpgh cool, that would be cool. will report back after tonight’s commute. for me, having an idea of the condition of EFT/Jail Trail changes what time I leave and what bike I use.


Pierce
Participant
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Complained to Pittsburgh 311 about PennDOT blocking sidewalk in Hays, but not saying “no pedestrians,” essentially forcing pedestrians to walk into traffic, as they did with their last 885 construction project, when they were renovating a train underpass.


mr.snrub
Member
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I rode the Jail Trail last night and while most of it was cleared, there were several untouched patches including a 50m-long segment at about the midway point. I just submitted my 311 complaint and suggest others do the same. Can anybody speculate on how such a thing could even happen? I mean, if they’re going to plow the trail, why would they just skip parts of it? I’m genuinely baffled.


J Z
Participant
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I’ve had some success, recently w/ 311’ing iced up sidewalks. Now that the city is at snow level “O”, it would probably be a good time to put in any problem areas people are encountering.


StuInMcCandless
Participant
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Well, that was fast. This was at 8:45 this morning:

@pgh311 Tell Pizza Parma at Penn/9th to clear its sidewalks. pic.twitter.com/KKo4980xS4— Stuart Strickland (@bus15237) February 17, 2015

By 9:30, I got this back:

@bus15237 Request ID# 136512 – Warning letter mailed to property owner of 823 Penn Ave regarding sidewalk maintenance. Thank you!— PGH311 (@Pgh311) February 17, 2015

Photo:


Marko82
Participant
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@stu. I wonder how fast a reply you would get for a city-owned sidewalk?


StuInMcCandless
Participant
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I don’t know, but it seems like a simple solution for the pizza shop to have a sign they can put on the counter, “Free slice of pizza and a drink for the next customer who shovels our sidewalk. Teams of two or three acceptable.”


J Z
Participant
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311 – Hodge St & Bates St intersection for black ice.


KBrooks
Participant
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Anyone complained about bike lanes not being cleared? I’m about to put in a 311 for Forbes Ave. from Braddock into Oakland.

The part of Forbes through Frick Park was cleared at one point, but then it seems that someone used a small plow on the sidewalk next to the cemetery and dumped all the snow into the bike lane. Not sure if that was the city or the cemetery.


gg
Member
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People are parking on the sidewalk on One Wild Place in front of the Zoo’s fence/gate and blocking the entire sidewalk, so you have to go onto the road to get by. Is that something I can report? It is ridiculous. The zoo needs to provide parking, which I think they do, but people are so lazy and FAT!


Steven
Participant
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Parking on the sidewalk is a violation, and since it’s apparently creating a safety hazard there, I suggest calling 911, not 311, the next time you see it.


J Z
Participant
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311ed Bates Street sidewalk, sidewalk in front of bus stop at corner of Juliet and Blvd of the Allies as being ice covered and that they need to be treated.


KBrooks
Participant
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Still no response to my bike-lane clearing message. First time I have not received one within a couple days.

Meanwhile, the bridge on Forbes going into Frick is falling apart, so I guess the city has bigger fish to fry.


J Z
Participant
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haha, 311 forwarded my request re: ice at the bus stop of Blvd of the Allies & Juliet to Port Authority. I’m sure they’ll get right on that.


StuInMcCandless
Participant
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Pretty quick response on this one, too. No photo. Hours before the snow from this latest storm began, the place still had built-up ice from the last one.

@Pgh311 Can someone please clear the sidewalk in front of the Smithfield Café before it freezes solid tonight?— Stuart Strickland (@bus15237) March 5, 2015

@bus15237 Request ID# 140989 submitted to inspectors & Warning letter mailed to property owners of 639 Smithfield St. Thank you!— PGH311 (@Pgh311) March 5, 2015


Benzo
Participant
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Word on the street is that there is going to be a pothole blitz for 3 days starting on tuesday evening. Get those potholes reported so they get fixed in time for good weather.


J Z
Participant
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S Highland potholes reported.


chrishent
Member
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East St. All along the Parkway North.

This could be such a sweet road to ride in and out of town if it weren’t for the current state it’s in


StuInMcCandless
Participant
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And they just patched a crapton of holes along East just three weeks ago, W2/18. I watched them do it.


Benzo
Participant
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Reported today, ticket number 145471

Bike lane marking on liberty ave between cedarville and pearl street is very worn and hard to see. Between Pearl St and Taylor St the markings are completely gone on the inbound side of the street. Both of these were repainted last summer. More durable marking need to be used here. Heavy salting and traffic driving on bike lanes in the winter is wearing them down very fast.


StuInMcCandless
Participant
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Report of potholes by S end of 40th St. bridge sidewalk is being attended to.


cowchip
Member
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I did a trail clean up on the section of trail between 2nd ave trailhead to Hot Metal Bridge , I did a 311 to have the full bags of trash and other debris removed, I was very surprised that is was removed that same day . on a side note there is a large hole from core sample about 50 yards from bridge that was only marked with paint and had large sticks in it / I found a long reed and tied a couple of ribbons to it to mark it better , this thing would eat a tire !


paulheckbert
Participant
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Great work, @cowchip. I noticed the improved visibility of that hole.


dcm229
Participant
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I submitted a complaint to 311 on the following:

Friday 3/13/15 at lunchtime I saw contractors painting new bike lane lines on Carson Street at the intersection with the Birmingham Bridge. The lines were inconsistent (i.e. lines started and stopped throughout the intersection) and they painted one of the bike lane logos backwards, which could cause a lot of confusion.

Hopefully they get this corrected and the lanes more clearly marked. It was a pretty sloppy job by whatever contractor was doing the work.


Benzo
Participant
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you know this is going to temporarily be a two way bikeway while 1/2 of the bridge is closed off? would the markings be consistent with that?

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